Thomas Gregg's Resume (Last updated November 15th 2008)

Working in the DMS (Document Management Solutions) Solution Services department of Macro 4 which is the crème de la crème of the Macro 4 DMS Professional Services team and supports the worldwide branches.

Directly support Pre-Sales and Professional Services in the role of an evangelist while helping to extract, define, implement & monitor best practices. Mainly working as a Technical Lead Architect for the worldwide biggest implementation projects in the area of Enterprise Output Management, Document Workflow and Web Document Presentment. The work covers the following key responsibilities.

Pre-Sales - A key point of contact for PS Managers & PS Consultants worldwide to offer support & guidance for: Proposal building, Solution Architecture, Project Risks & Issues, Project Planning & Estimating, Preparing to resource, Training Plans

Professional Services - A key point of contact for PS Managers & PS Consultants worldwide to offer support & guidance within the Project delivery phase for: Project Initiation Meetings, Workshops / Design Phases, Planning User Acceptance Testing, Planning Go-Live

Successfully managed, mentored or implemented the following projects:

• Web Document Presentment solution for the Deutsche Telekom billing application at T-Systems (Germany) - Industry: Telecom
  

• SAP Output Management high performance and high availability integration at Petrom (Romania) - Industry: Oil & Gas
  

• Global Output Management solution for E.ON (Worldwide) - Industry: Utility
  

• Intelligent Office Printing, Accounting and Web Presentment solution at Waltham Forest (UK/London) - Industry: Government
  

• Intelligent Office Printing and Accounting solution at Telefonica (Brazil) - Industry: Telecom
  

• ...

Part of the Central European Professional Services team and the Solution Services team in the United Kingdom.

Professional Services (CER):

• Pre-Sales for Output Management related solutions like Document Workflow, Spooling, Archiving, Web Document Presentment, Office printing and Data Warehouse products on Unix and Windows platforms.
  

• Technical design and implementation of the above described business critical solutions at customers like: BMW, Südzucker, Bayer, Union Investment and many more.
  

• Design of High Availability software solutions which will be used in production critical print environments.
  

Solution Services (Worldwide):

• Responsible for the following two new products based on J2EE and Application server (JBoss, Bea Web Application Server) technology in the role of a Technical Architect. The field of duty includes writing of deep going technical concepts for development, setting up test environments and scenario based test setups.
  

• Columbus APO - Document specific Data Warehouse Application to store millions of output related data records for accounting, planning and optimization of an Output Management infrastructure for a company or a Managed Services Provider.
  

• Columbus Admin - Solution which knows about the complex output infrastructure of a company and automatically adds necessary print queues and failover routes in applications like SAP, Columbus OM, Windows or Host based systems based on the specified rules.
  

• Train the trainer courses in Data Warehousing for Macro 4 internal Professional Services Consultants and partners

Working in the 2nd Level Support department for the business critical "Output Management" related products of the DMS (Document Management Services) division of Macro 4.

Analyzing and solving of Prio 1 support calls which would cause production stops at companies like: BMW, Bayer, Exxon, T-Systems and many more.

• Telephone and Remote login support on Unix and Windows based production systems
  

• Escalation to Development
  

• Minor Professional Services projects at the customer site
  

Technical Consultant and part of the Professional Service Organisation of a pan-European computer retailer/distributor focused on complex System- and Networking infrastructures as well as RemoteServerManagement.

• Assistance to the Sales Force with doing technical presentations, technical support, Trainings and Certifications to Resellers and End customers (Pre-Sales)
  

• Pan-European telephone and On-Site Support for High-End Linux based Terminal Servers and Remote Server Management products
  

• Windows 2000 Cluster Installations
  

• Integration of NAS (Network Appliance)
  

• Integration of System Management Software
  

Alternative Civilian Service in the IT-department of a Clinical Centre with more than 300 PC users.

• Responsible for the NT and Linux servers as well as the active network components
  

• Implementation of the Aprisma SNMP based MangementSoftware 'Spectrum'

Trainee in the division of Business-Continuity/Recovery Solutions of the US-based Comdisco Inc./Chicago. Comdisco was the global leader in Business Continuity and Recovery Solutions until end of October 2001.

Gathering profound experience in projects like Business Continuity-Methodology, Business Impact Analysis, Analysis of Weak Points, Business Continuity Planning, Recovery Strategies and Concepts, organizational and technical Contingency Planning as well as Testing in Assistance.

Personal

• Able to deliver excellent results while managing or working in a team which can be located in an office, home-office, at the customer site or anywhere in the world
  

• Excellent presentation skills
  

• Excellent communication skills
  

• Very good project management & leadership skills
  

• Very good training skills
  

• Know how to work in business critical environments and do have strong knowledge of managing these customers
  

Languages

• German (native)
  

• English (fluent)
  

• French (basic knowledge)
  

Solution

• Document & Enterprise Output Management
  

• Business Process Management (BPM)
  

• Web Document Presentment
  

• Web Content Management
  

• Business Workflow
  

• Document Archiving
  

IT related

• Project Management: ITIL, DMS Fast Lane (Prince 2 based)
  

• Operating Systems: Unix / Linux, Windows, Mac OS X, OS/390 (basic skills)
  

• Programming languages: Unix Shell Scripting, Perl, SQL, Ruby on Rails, XML dialects, HTML, Java Script, Java (currently learning), VB.Net / VBScript, Windows Power Shell
  

• APIs / Frameworks: SAP (BC-XOM), SAP (Archive Link), Google Gadgets API, Google Chart API, .NET
  

• Application Server: JBoss, BEA Weblogic
  

• Web Server: Apache, Tomcat, IIS
  

• Databases: Data Warehousing products / ETL logics, Oracle, MS-SQL, MySQL, IReport
  

• Protocols: SNMP / MIB, TCP/IP, SSL, SSH, FTP, HTTP, SMTP
  

• Web Services: SOA, REST, XML-RPC
  

• Print data streams: PCL/PJL, PDF, AFP, DJDE, Metacode, Postscript
  

• ERP Applications: SAP basic skills
  

• Content Management: Joomla, Typo3
  

• Source Control: MS Visual Source Safe, CVS
  

• High Availability: Integrations with MS-Cluster Server, Veritas Cluster Server, other High Availability concepts
  

• Concepts: Web 2.0, Wiki, iGoogle gadgets, Magik widgets